Your bank or credit card may have flagged the payment as fraud/ or are hold the payment as pending, which is what you are showing on your statement - if this happens, you will not get the email with the link and password. You will have to clear it with your bank or credit card first. 

We recommend that you always enter the email address correctly during purchase, that is how the system email's you with your confirmation. During the show, our team is working on answering all customer service emails in the order we receive them. Please note, due to very high email volumes, our response time maybe delayed. 

We use Authorize.net, which is the leading transactional system in the world. This system will confirm all payments, flag any fraudulent payments and ensure that there are no discrepancies with payment processing.

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To comply with copyright guidelines, the live feed will have the judges and MC microphone live only. We will have music in future live streams.

All live stream shows will expire at the end of the respective month they aired.

Example: Show aired July 8th, the access will expire at the end of July 31st.